What's Included?

COMMITMENT TO PRIVACY

At Design Neon Signs, we take every precaution to assure quality at every stage of the process. We acknowledge the trust you place in us as a result of your business dealings with us. We make every effort to preserve that trust. All our staff is trained, and experienced in dealing with customers and protecting their privacy. Additionally, your private rights are safeguarded by the UK Privacy Principles enshrined in the Privacy Act. These privacy regulations impose severe obligations on us to maintain the confidentiality of specific information acquired, to store your information securely, and to provide you with easy access to review and update your information.

PRIVACY POLICY

Our Privacy Policy applies to the personal information we collect, keep, retain, and use about you as our customers, visitors to our website, social media pages, and other digital services (“Online Services”), or store patrons. Our Privacy Statement applies to all of our brands, including but not limited to Design Neon.

CONSENT

By using Our Services and agreeing to our terms and conditions (as defined below), you agree to this Privacy Policy and grant us permission to collect and use your information in accordance with this Privacy Policy Statement. Please keep in mind that we have the right to edit, delete, or modify this policy at any time and without notice. Design Neon Signs reserves the right to modify, alter, edit, or delete portions of or the entire content associated with the Design Neon. We ask that you kindly read our privacy statement often to ensure that you are familiar with its provisions.

WHEN DO WE COLLECT PERSONALIZED DATA?

Occasionally, we gather personally identifiable information in the course of providing services to our clients.

These services relate to our in-store and online services across Our Brand(s) (collectively, “Our Services”) and include the following:

Joining a loyalty program, creating a membership account, or subscribing to a newsletter

Taking care of purchases
Acceptance of client orders
Processing e-commerce transactions and payments
etting up an online account
Keeping track of clients
Customer Service telephone numbers (including social media channels such as Facebook and Instagram)
Payment processing
Organizing product inventories

Acceptance of application forms for prizes
Accepting gift certificates as payment
Maintaining records of client accidents
Refund processing
Providing comprehensive information on our websites. Any other time you provide us with personal information.

Additionally, our websites make use of “cookies” that gather and store personal information. 

CookiesWe utilize cookies to compile statistics and acquire a better understanding of our clients’ preferences regarding which portions of our sites receive the most traffic. Additionally, we utilize cookies to enhance your browsing experience on our websites. For instance, cookies enable us to determine whether or not you have visited our websites previously. Additionally, we work with third parties who utilize cookies to deliver advertisements based on previous visits to our website. This enables us to notify you of items or special deals that we believe you would be interested in.

The majority of Internet browsers are configured to allow cookies. If you do not desire to receive cookies, you must alter your browser’s settings to reject all cookies or to inform you when a cookie is sent to your computer. Please be aware that if your browser does not accept cookies, some of our Online Services will not function. You consent to the usage of cookies by using our Online Services.

When you click on links or ads on our sites that direct you to third-party websites, you are subject to the privacy rules of that third-party. While we advocate for online privacy protection, we cannot be held liable for the behavior of third-party websites.

WHAT TYPES OF DATA DO WE COLLECT?

At times, we may collect and retrieve the following data from you:
your given name and contact information, which may include your physical address, email address, and telephone number;

your gender and date of birth
your shopping history
your business’s name (if applicable)
the domain name from which you are accessing the internet;
the date and time of your visit to our websites;
the website’s internet address from which you linked directly to our sites;
information on your shopping habits/choices; and any other information you may furnish us with on a case-by-case basis.

WHAT REASONS DO WE HAVE FOR COLLECTING THIS INFORMATION?

We use the information to tailor and supply Our Services and to plan product development in order to present you with relevant consumer information and to notify you about items and special offers across Our products and merchandise that may be of interest to you. Additionally, we collect this data in order to deliver value-added services, marketing, and remarketing across Our Brands.

DO WE DISCLOSE PERSONAL DATA TO THIRD PARTIES?

We may share information about you to our directors, officers, employees, and other Associated Entities within our corporate group for business objectives, the operation of a loyalty program, and marketing or remarketing via our websites, social media channels, or other marketing mediums.

Several of the Associated Entities with whom we share personal information are situated outside of the United Kingdom, notably in China and Pakistan.

Additionally, we may release data to third-party service providers or contractors. This information may be given to a variety of nations, including China and Pakistan.

Occasionally, we will utilize third-party platforms and services to process sales, store and analyze data and information, provide web support, send marketing messages, distribute items or information, or to accomplish another objective for which the information was gathered. These services are hosted and maintained by third-party companies, with some of them located overseas. We rely on products and services manufactured and distributed throughout India and South Asia.

 Your personal information may be held in countries other than the United Kingdom (for example, in data storage and cloud computing facilities that we operate) (or by third parties on our behalf).

We shall take reasonable steps to guarantee that recipients of this information do not violate UK privacy laws while handling personal information we share.

Where applicable, we will take all reasonable means to ensure that these third parties respect the confidential nature of such information and are forbidden from using it for any purpose other than the one for which it was provided. Additionally, we will share information to a law enforcement agency if that agency requests it in connection with suspected unlawful behavior.

 We shall not sell or exchange your personal information with third parties for the purpose of marketing.

COMMUNICATIONS FOR PROMOTION

We may occasionally use your personal information to notify you about our services or those of our Associated Entities or promotional partners. We are interested in communicating with you only if you express an interest in hearing from us. If you wish to opt out of receiving promotional information from us, please notify us by clicking on the “unsubscribe link”/”update your preferences” at the bottom of any of our communications, or by logging into your account and managing the level of communication you receive from us across Our Brands. We shall stop contacting you once you have indicated that you no longer wish to receive information about Our Services. We will store your basic contact information in our ‘do not contact’ database and will not contact you again.

ACCESS TO PERSONAL INFORMATION

You have the ability to review and update personal information about your usage of Our Services. To view your information, simply sign into your account and navigate to “My Profile” by clicking on your name in the top navigational menu. To learn what information we have about you, please contact our Privacy Manager at info@designneon.co.uk.

We will make reasonable efforts to ensure that all information about you that we collect, use, or disclose in compliance with this Privacy Policy is accurate, complete, and up-to-date. We anticipate that you will contact us promptly if any of your personal information changes.

ANONYMITY

You may communicate with us under a pseudonym in order to avoid fully identifying yourself. Please keep in mind that we will be unable to supply you with certain services unless and until you give us with your correct identify.

If you are applying for employment, you must give personal information that is true, accurate, and current in all material respects and is not misleading, deceptive, or incorrect in any way or likely to be misleading or deceptive.

SECURITY

We recognize the value of your personal information and have put in place suitable safeguards and security measures to protect it from unauthorized access or disclosure, to preserve data accuracy, and to ensure the appropriate use of information. Design Neon will always make every effort to provide a secure and safe environment for doing online transactions. We employ the industry-standard Secure Sockets Layer (SSL) protocol to encrypt data sent over the internet. This encryption scrambles sensitive information such as credit card numbers, billing information, and delivery addresses, rendering it unreadable to other computers, so preserving privacy and security.

 To verify that you are connected to a secure server, look for the unbroken key or closed lock icon in the bottom left or top right corner of your browser window. If it shows, SSL is enabled. You can verify by inspecting the URL. If SSL is enabled, the URL’s initial characters will read ‘https’ rather than ‘http.’ It is critical that you safeguard your password and computer from unauthorized access.

Ensure that you sign out after accessing our websites, especially if you are using a shared computer.

COMPLAINTS ABOUT PRIVACY

If you believe that Design Neon has violated your privacy rights in any way, or if you have any questions regarding our Privacy Statement, please contact us at info@designneon.co.uk.

All such inquiries or complaints will be treated with utmost seriousness and discretion.

If you desire to make a complaint, please include all pertinent information, such as the date and time of the incident or communication, the circumstances surrounding the event, and your concerns about what was said or done.

Additionally, within ten working days, you will receive an acknowledgement from us confirming receipt of your complaint.

Once we get your complaint, we will review it to determine whether or not you have raised a privacy concern that is protected by applicable privacy laws. If you have made a complaint about something that is not being handled lawfully under privacy law, we will write to you to explain why our Privacy Manager is unable to resolve your issue.

If you have made a complaint about something that is covered by the applicable privacy laws, we will thoroughly investigate all aspects of your complaint, including establishing the relevant facts and your expectations for a resolution. During our inquiry, we may need further information from you regarding the nature of your complaint or the facts surrounding it.

We will make every effort to react to you swiftly and to offer a viable solution that adheres to our legal requirements.