Guarantee Against Breakage During Shipping
Your Design Neon Sign is protected against breakage during shipment. Our Neon Signs are packaged professionally to survive the rigorous handling process, which significantly decreases the likelihood of breaking during shipping.
When your sign is shipped, a notification is included on the outer box instructing you to open the box and inspect it for damage within 24 hours of delivery. Damages can be reported easily by emailing us at info@Designneon.com. Within 24 hours of delivery, it is critical that you open your package and inspect your neon sign for damage within a given time. We need video proof to investigate the cause of damage further. If Design neon is alerted within 24 hours (or one business day) of the damage, we will swiftly take care of any repairs, parts, or sign replacement at no cost to the customer. We may require photographs of the damage to ascertain the most efficient method of repairing your damaged sign. Any sign that has been reported as having shipment damage MUST STILL BE IN ITS ORIGINAL BOXES; NO EXCEPTIONS.
Please note that any shipping damage reported after 24 hours will not be refunded or replaced.
Manufacturing Fault Warranty
In addition to our regular 1-year warranty, we will repair or replace (at our discretion) any sign that came with a manufacturing fault. Please report the problems to us, if you receive a faulty sign, or incomplete sign, or any other missing components within 24 hours of delivery. Custom signs are made to order and are not returnable; no refunds will be issued. All charges, as well as charges for us to send out a repaired or replacement sign, design Neon’s obligation. We will not accept any request after 24 hours of receiving the sign. Please send us video proof of the fault or damage. We will investigate the cause of a fault and offer a settlement accordingly. All decisions will be made by design neon and may vary from case to case.
1- year manufacturing warrantyDesign Neon warranties its products for one year from the date of manufacture against defects in materials and workmanship (except breakage). Design Neon Products’ obligation under this warranty only original merchandise is involved, and only if the defects were not caused by misuse, neglect, improper installation, alteration, or accident. Design Neon reserves the right to compel the return of damaged items for examination and shall be the sole arbiter of whether material is defective under the conditions of this warranty. Design Neon will not be liable for consequential damages, even if notified of the likelihood of such losses.Cancellation Policy for OrdersIf your order is canceled after payment has been processed, it means your sign is already sent to manufacturing and we are unable to cancel your order.Outdoor Signs WarrantiesAll outdoor Neon signs and electrical components (transformers & AC Plugs) come with a 6-month guarantee from the date of receiving your led neon sign. If you have any concerns about your purchase or believe you have any issues with your outdoor sign, please contact us with your order number and details about the item. After determining the problems, we will promptly respond with information on repair or replacement or on how to obtain replacement electrical components.The quickest approach for us to resolve any difficulties is for you to email images and videos and a brief explanation of the problem so that we can resolve it for you as quickly as possible!